Frequently Asked Questions

Where will they pick me up at the airport?

Normally the driver will be waiting for you at your arrival gate in the terminal. If you also request it, the driver will be holding a sign with your name. The details of your reservation will be e-mailed to you.

What do I do if I do not find my driver?

Call us at the telephone number shown on your reservation (reservations centre). We track all the flights in order to identify delays. In the event that your flight has been delayed, your reservation will be updated automatically with the new arrival time. Nonetheless, we would appreciate being advised if you are aware of delays in your flight that may affect your transfer.

What happens if my flight is delayed or cancelled?

We monitor the flights to identify delays and ensure that the driver is waiting for you at the right time. In the event that your flight has been delayed, your reservation will be updated automatically with the updated arrival time.

Can I change or cancel my reservation?

You can make changes or cancel your reservation until the driver leaves to meet you. Up to 48 hours before the date of arrival: via e-mail. Less than 48 hours before the date of your arrival: only by telephone. (You must call our reservations centre at the 24-hour service number you have been given).

How long will the driver wait while we pass through the immigration, customs and luggage claim areas?

The driver will normally wait 60 minutes after the landing of your flight before reporting and calling the mobile telephone number you have provided. After this time, if there is not sign of the passenger, the driver will leave the airport. If you experience a delay due to immigration or customs control or luggage loss or pick-up, call the 24-hour service number that you have been given to ensure that your driver will wait for you.

Do you have seats for children?

Seats for children and babies are free of charge by request, reservation and availability. Specify the age of the child when requesting the seat so that we can provide the proper one. You will have to make that request in the special instructions field of the on-line reservation form.

Are the rates per person or per vehicle?

At this time we only provide private journeys as the law prohibits anything else. The fees offered are per vehicle, not per person.

What difference is there between private and shared journeys?

The Private Transfer service is for you (and your group) only, and the fees are per vehicle, not per passenger. Shared rides are a service with two or more stops to the chosen destination. This service is, in general, shared with other passengers that do not belong to your group, in which case the fees are per person. This service is prohibited by law, so do not trust anyone who may offer it.

Are there any extra costs?

The price you see is the price you pay. There are no hidden extra charges. The fees are fixed and transparent, include all expenses and are not affected by traffic jams or detours.

Do I have to tip the driver?

You are not obligated to leave a tip. You decide if you wish to give the driver a tip or not. Nevertheless, if you are satisfied with the service and wish to tip the driver, we recommend that the amount be related to the services received.


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